20 April 2024
Games Technology

Xbox’s AI Chatbot May Be Your Gaming Assistant

An image of a green-colored robot sits in front of the Xbox Dashboard.

Picture: Microsoft / josefkubes / Kotaku

Microsoft is engaged on an AI-powered chatbot that can present help for Xbox and related companies, The Verge has confirmed. The information has prompted some to attract comparisons with Clippy, the speaking paperclip who as soon as helped customers compose letters and carry out different duties in Microsoft Workplace. The Xbox chatbot, which doesn’t but have a reputation, is a part of Microsoft’s initiative to introduce AI to the Xbox ecosystem, with this bot particularly being able to dealing with console help queries and paid subscription points.

In an April 2 report, The Verge confirmed that Microsoft is at the moment testing an “Xbox Assist Digital Agent” prototype that can help with help questions. The bot will first ask customers, “How can I show you how to at this time?” and animate because it responds to your requests. In response to inside documentation considered by The Verge, alongside dealing with console help queries and paid subscription points, the bot might also be capable of course of sport refunds. Haiyan Zhang, Xbox’s Normal Supervisor of Gaming, advised The Verge that it ought to assist the corporate simplify its strategies for tackling help inquiries at Xbox.

“We’re testing an Xbox Assist Digital Agent, an inside prototype of an animated character that may question Xbox Assist subjects with voice or textual content,” Zhang mentioned. “The prototype makes it simpler and faster for gamers to get assist with help subjects utilizing pure language, taking info from current Xbox Assist pages.”

At the moment, Microsoft has the Azure AI Bot Service for its enterprise division that’s used to construct conversational AI chatbots. In response to The Verge, the corporate’s new Xbox chatbot might be one thing comparable that’ll automate help duties. However that’s not all Microsoft is engaged on. As The Verge understands it, that is additionally a part of the corporate’s bigger technique inside Xbox so as to add AI-powered options to the platform. There are plans to convey AI instruments to sport content material creation and sport operations, and Microsoft is experimenting with AI-generated artwork and property for video games. Apparently, the corporate is even trying into how AI-powered assistants, like this one, might be used to assist gamers whereas gaming. It sounds very very similar to Clippy however in your sport’s UI. “It appears such as you’re making an attempt to shoot an opposing participant within the head. Would you want assist?”

This comes not lengthy after inside documentation and eaked photos revealed Xbox’s purported mid-cycle, all-digital refresh for the Xbox Sequence X. Plainly AI stays a key a part of Microsoft’s plans for the way forward for Xbox, and bots like this may increasingly solely be the start.